ReQorder

About ReQorder

ReQorder is a screen-recording software platform that allows users to record virtually anything: co-browsing sessions, demos, presentations, or even chat conversations. ReQorder is an adaptable solution for screen recording and provides an API driven platform that can be integrated into any Oracle CX Cloud Platform or any other existing product/solution. ReQorder is cloud-agnostic; all recordings will be placed in a secure cloud storage of the user’s choice.

ReQorder Features

Easy-to-Use Interface
Secure Authentication
Record Audio & Video
Cloud Storage & Password Protection
Storage Option AWS & OCI
Thumbnail & List View
Customizable Reporting Interface
User Management & Role-Based Access
Language Translation Facility – (English & Japanese)
Concurrent Users
Pre-Built Integrations – Oracle Engagement Cloud,
Oracle Service Cloud & Oracle CPQ Cloud

ReQorder Integration with CX Platforms – Advantages

Customer Experience

Customers will be able to customize the interface and its capabilities, providing personalized branding and experience
Using the ReQorder web portal, the company and its agents can view historical recordings and adjust their business workflows and pieces of training to improve performance for their end-users.

Agent Experience

Automated or One-click Screen Recording.
ReQorder also provides a video gallery web portal to view the recordings based on the company's role.
Role-Based Access.

Company Benefits

Compliance Regulatory and Trainings
- Capture a complete business workflow can be helpful for training and compliance regulations
Personalized Branding and Themes
- Customers will be able to customize the interface and its capabilities, providing Personalized Branding & Experience.
Flexible Business Model
- ReQorder APIs are easy to integrate with low implementation costs. The customer has a choice of storage platforms, allowing for flexible pricing. Also, subscriptions are based on the number of concurrent ReQorder users, which supporting a flexible business Model.
Secure Cloud Services
- Cloud-based security keeps recordings safe and private.

CX Integrations Available

How to Integrate

ReQorder is an API-driven platform. It provides APIs for integration into any 3rd party products or solutions. The following APIs are available for integration. Please contact us for more information.

Authentication	Allows user management and authentication
Recording API	Allow users to record their sessions
Retrieval API	Allows users to retrieve their stored sessions from the cloud of their choice
Storage API	Allows users to define where the recorded files are stored on cloud
Download Recorded Session API	Allows user to download and share the recorded sessions securely
Customized Reporting	User can customize the reports to view and download
Role-Based Access	User privileges can be well-managed

Chrome Extension Plugin

ReQorder provides an out-of-the-box Chrome extension with advanced features to integrate with Chrome browser.

Easy Integration
Subscription to Default & Customized Plans
Payment Feature for the Selected Plans
Web Portal Access to View Recorded Sessions

How to start using ReQorder – Screen-Recording?

Install the ReQorder browser extension from Chrome Webstore.
Go to reqorder.net and complete the sign - up process by registering an account.
Confirm your email address and log in to start using ReQorder instantly.
To record any session, launch the browser extension and sign in using your login credentials.
Select your options - Desktop/Browser/Webcam, as well as other settings.
Recording begins when you click the RECORD button.
By clicking on the extension icon, you can pause or stop recording whenever you want.
Add a title and a description to your recorded video.
When you click Save, the video will be stored in your ReQorder account.
You can log in to ReQorder web portal and view the videos you've recorded.